Power cycle instructions

If you are having internet problems we recommend powercycled our equipment. The power cycle process is described below. 

1. Find your PoE Injector and verify that the “Power Active” light is on. If the “Power Active” light is on, continue to step #2. If the “Power Active” light is NOT on, check to make sure it is plugged into the wall or surge protector.

2. Follow the PoE Injector’s power cord, and unplug it from the wall.

3. Wait until the “Power Active” light has dimmed completely (30 seconds), the plug back into the wall outlet. It could take up to five minutes for your connection to be restored. If the Internet comes back up, your connection has been restored. If your connection has not been restored and you have a router, please continue to step #4.

4. Please follow the power cord from your router to the wall outlet, and unplug it from the wall. Please leave it unplugged for 30 seconds, then plug it back in. Make sure your computers are connected to your wireless network, and verify Internet connection. If the internet has come back up, your internet connection has been restored. If the connection has not been restored, please continue to step #5.

5. Please verify your wire connections. The PoE injector has 2 network cables plugged into it. The cable that goes into the “PoE” port is the cable that goes to either a plate in your wall or out to the radio mounted on the outside of your home. The cable that is on the “LAN” side should be plugged into the Internet/WAN port of your router, or your single computer.